The Agile Methodology is an empirical process for designing and building products. It allows companies to constantly iterate their development processes so they can continuously improve how they deliver their products.
"Customer Success is when customers achieve their desired outcomes through their interactions with our company" - Lincoln Murphy
Customer Success is an organizational mindset that recognizes the importance of the entire customer journey, and that sales should be a result of great service.
Our Founders
Kieran Peppiatt Founder
Kieran has a vision of the future where humanity leverages A.I. so everyone can live the lives of their dreams. He has over 15 years focused on Customer Service and Operations and a passion for helping businesses succeed.
He currently consults for multiple startups and previously ran day to day operations at PayrollHero.com. As well as having a deep knowledge of SaaS companies he has overseen the development of one of the first HR focused A.I. systems.
Alex Francis Co-Founder
Alex brings over 15 years of sales and relationship building experience. He has worked with several of the world’s largest multi billion dollar businesses.
He has successfully led sales teams across multiple businesses and worked in many industries throughout the UK. Alex is eager to develop and build a team at Thena.